FAQ

 

IMPORTANT TICKET INFORMATION

  1. There are no fees for spectators to enter the grounds. Only those planning on bouncing on any of the inflatables require a ticket. This includes parents who are accompanying children. Parents accompanying a child should simply purchase their own individual ticket to the same session/time slot that their kid is attending.
  2. All children aged 4 and under can enter any kids session but must be accompanied by a paying adult. Children 5 & above can enter the Juniors or Bigger Kids sessions with or without a parent.
  3. There are two ticket types – ‘Access All Areas’ & ‘Bounce House Only’. ‘Access All Area’ tickets are a three hour pass which includes a timed session on the Bounce House, PLUS unlimited access to The Giant & airSpace. ‘Bounce House Only’ tickets are valid for a one hour timed session on the Bounce House.
  4. Tickets are cheapest when purchased in advance from this website and will cost more if purchased on event day from the box office.

SESSION TYPES

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TODDLER Session
This session is designed for toddlers and babies accompanied by adults. The session entertainment will reflect this.

Who can go?
Any children aged 3 and under and their parents/carers.

Who can’t go?

  • Children aged 4 or above
  • Unaccompanied children
  • Adults who are not accompanying children

Special Rules?

  • Parents/carers can bring 4 children max to a session
  • Every attendee, both adults and children, requires a paid ticket to enter
JUNIOR Sessions
This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.

Who can go?
Any children aged 7 and under and their parents/carers

Who can’t go?

  • Children aged 8 or above
  • Adults who are not accompanying children

Special Rules?

  • Children aged 4 and under must be accompanied by an adult
  • Every attendee, both adults and children, requires a paid ticket to enter
Bigger Kids Session
This session caters for all children aged 15 and under and their parents/carers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.

Who can go?

Any children aged 15 and under and their parents/carers

Who can’t go?

Adults who are not accompanying children

Special Rules?

  • Children aged 4 and under must be accompanied by an adult
  • Every attendee, both adults and children, requires a paid ticket to enter
Adults Session
This session caters for anyone aged 16 and over and the entertainment reflects this.

Who can go?

Anybody aged 16 or over

Who can’t go?

Anybody aged under 16

Special Rules?

Everyone MUST behave like an overgrown child!

Frequently Asked questions

The Event

WHO CAN TAKE PART IN THE BIG BOUNCE? IS THERE AN AGE LIMIT?

Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each session into different age groups. ‘Toddler Sessions’ are exclusively for parents/carers with children aged 3 and under (ages 0-3). ‘Junior Sessions’ are for kids aged 7 and under (ages 0-7). Their parents/carers can join them too although they will also need to buy a separate ticket. ‘Bigger Kids ‘ sessions have the same rules but for children aged 15 and under (ages 0-15), while ‘Adults Session’ is open to anyone aged 16 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules

DO ALL CHILDREN NEED ACCOMPANIED BY AN ADULT?
No. Only children aged 4 and under must be accompanied by an adult.
I'm a parent, do I need a ticket?

It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.

For safety we do require that any kids 4 & under are accompanied by a parent/carer onto the inflatables and in this circumstance the parent/carer ticket is a requirement.

IS THERE A MINIMUM AGE LIMIT?
Only on the adult session where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children. We run a safe event and we have multiple staff working throughout our event to ensure safety and good behaviour. However, children will be children and we strongly recommend that children aged 4-7 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.
HOW LONG DOES EACH SESSION LAST?

Our ‘Access All Areas’ pass gives you 3 full hours to experience our 3 unique attractions. This includes a dedicated timed slot on the bounce house, plus unlimited access to The Giant and airSPACE.

For those with short on time, Our ‘Bounce House Only’ ticket gives you an hour bounce time on the bounce house, but doesn’t include access to The Giant or airSPACE.

There will also be plenty seating, shaded areas and food vendors for those who want some downtime, and spectators who want to kick back and watch the fun unfold.

WHAT DO I NEED TO WEAR TO TAKE PART?
Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. We have awesome branded ‘gripper socks’ available for purchase at $5 each or you can bring socks of your own. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter.
WHAT GOES ON INSIDE THE BIG BOUNCE?

Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.

WHAT GOES ON OUTSIDE THE THREE EXPERIENCES?

More than just a bounce session this is an actual day out – One ticket, THREE awesome experiences! We have various inflatable chill-out zones where bouncers can either recover or where moms and dads can hang out in the shade while the kids enjoy their sessions. We will have food and drink available at most of our events and our MC will be roaming the Big Bounce site getting everyone vibed before each session starts. So come down early and make a real day out of all that we have to offer.

CAN WE COME AS SPECTATORS?

While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.

Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 4 & under are accompanied by a parent/carer onto the inflatables and in this circumstance the parent/carer would require their own individual ticket.

DO WE NEED TO BE SUPER-FIT TO ATTEND?

Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!

CAN WE TAKE PART IN THE BIG BOUNCE IF ITS RAINING?

We have carefully picked our locations where we have a high chance of avoiding the rain however if Mother Nature insists on bringing the rain the please please click here to read our weather policy detailing all you need to know about re-scheduling and refunds.

WON’T IT GET TOO HOT IN THE SUN?

We have carefully picked our locations where we have a high chance of avoiding the rain however if Mother Nature insists on bringing the rain the please click here We try to schedule our events in areas where the temperature does not exceed 25 degrees, but on occasions the temperature can rise and be higher than expected. To combat this we have staff on hand to cool down the inflatables and attendees with misters, as well as handing out complimentary water. We also have shaded areas for some down time. This much fun bouncing can still get very warm so we do recommend wearing light clothing and brining along your own water to supplement what we can provide.

My Tickets

Can I buy tickets on site or are they only available online?
To guarantee your spot we recommend purchasing in advance online from www.thebigbounceamerica.com/tickets. Sessions do often completely sell out in advance of the event. Spaces may become available on the day on a first come, first served basis but there is no guarantee of these.
CAN I GET A REFUND ON A PRE-PURCHASED TICKET?
We cannot refund tickets unless a refund is due in accordance with our weather policy which is detailed HERE
CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?

Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at https://thebigbounceamerica.com/contact/ with the below info:

  • Name and Email address you used to book your order
  • The session day and time you would like moved into
  • The bounce house slot start time you would like moved into (if your ticket is ‘access all areas’)
I’ll be wearing my infant, do they require a ticket?

Very young infants that will be worn whilst on the inflatables do not require a ticket.

DO I NEED TO PRINT TICKETS OR CAN I SHOW THEM ON MY PHONE?
If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!

Other Stuff

CAN I BRING MY OWN FOOD / DRINKS / COOLERS?

We will have various vendors available but you are very welcome to bring along a cooler with your own food and drinks. We have a shaded seating area, but as this is often very popular you may also want to bring along picnic blankets or collapsible chairs.

CAN I TAKE A CAMERA INSIDE THE BIG BOUNCE?

We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!

WHEN WILL THE BIG BOUNCE BE COMING TO MY TOWN?

All our currently planned tour dates are listed at https://thebigbounceamerica.com/tickets

If your location doesn’t appear on the above page, register your details at https://thebigbounceamerica.com/updates and we will keep you informed and let you know when we’re coming to a location near you in the future!

How often are the inflatables cleaned?

We care a lot about cleanliness. We want to keep you healthy, but also keep our inflatables in good condition for as long as we can! Between every session our staff perform a thorough 15 minute clean. As well as this there is a deep clean of all inflatables at the end of each day.

Is there a weight limit?

There is no weight limit on our inflatables. Whatever the weight, we can take it!

I’m pregnant. Can I still bounce?

Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.

Is there somewhere to store strollers / bags / belongings?
We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.
Can I bring my dog/pet?
We’re afraid no pets are allowed.
How do I volunteer?
For more details on volunteering, and to submit an application please visit www.thebigbounceamerica.com/volunteer
How do I contact lost & found?
For all lost & found inquiries you can get in touch at www.thebigbounceamerica.com/contact. Please include a detailed description of your lost item, along with the location and day you attended the event.
Is there a phone number to help with purchasing tickets?

For assistance with ticketing inquiries please first check our FAQ which answers all commonly asked questions at www.thebigbounceamerica.com/faq. If you don’t find an answer you can send our team an email at [email protected]

What if my question wasn’t answered here?
For all other inquiries please get in touch at www.thebigbounceamerica.com/contact