FAQ

IMPORTANT TICKET INFORMATION

  1. Whilst there are no fees to enter the grounds, every person entering either the bounce house or the bounce village requires a ticket. This includes parents who are accompanying children. One ticket = one entry. Parents accompanying a child should simply purchase an additional ticket to the same session/time slot that their kid is attending.
  2. All children aged 4 and under can enter any kids session but must be accompanied by a paying adult. Children 5 & above can enter the Juniors or Bigger Kids sessions with or without a parent.
  3. There are two ticket types : ‘Bounce House Only’ and ‘Bounce House & Bounce Village’. ‘Bounce House Only’ is included as standard with every ticket. You can upgrade to unlimited access to additional attractions in the Bounce Village during checkout. The Bounce Village can be enjoyed any time before or after your hour long session on the main bounce house.
  4. Tickets are cheapest when purchased in advance from this website and will cost more if purchased on event day from the box office.

SESSION TYPES

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TODDLER Session

This session is designed for toddlers and babies accompanied by adults. The session entertainment will reflect this.

Who can go?
Any children aged 3 and under and their parents/carers.

Who can’t go?

  • Children aged 4 or above
  • Unaccompanied children
  • Adults who are not accompanying children

Special Rules?

  • Parents/carers can bring 4 children max to a session
  • Every attendee, both adults and children, requires a paid ticket to enter
JUNIOR Sessions

This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.

Who can go?
Any children aged 7 and under and their parents/carers

Who can’t go?

  • Children aged 8 or above
  • Adults who are not accompanying children

Special Rules?

  • Children aged 4 and under must be accompanied by an adult
  • Every attendee, both adults and children, requires a paid ticket to enter
Bigger Kids Session

This session caters for all children aged 15 and under and their parents/carers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.

Who can go?

Any children aged 15 and under and their parents/carers

Who can’t go?

Adults who are not accompanying children

Special Rules?

  • Children aged 4 and under must be accompanied by an adult
  • Every attendee, both adults and children, requires a paid ticket to enter
Adults Session

This session caters for anyone aged 16 and over and the entertainment reflects this.

Who can go?

Anybody aged 16 or over

Who can’t go?

Anybody aged under 16

Special Rules?

Everyone MUST behave like an overgrown child!

Frequently Asked questions

The Event

WHO CAN TAKE PART IN THE BIG BOUNCE? IS THERE AN AGE LIMIT?

Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each hour-long session into different age groups. ‘Toddler Sessions’ are exclusively for parents/carers with children aged 3 and under. ‘Junior Sessions’ are for kids aged 7 and under. Their parents/carers can join them too although they will also need to buy a separate ticket. ‘Bigger Kids ‘ sessions have the same rules but for children aged 15 and under while ‘Adults Session’ is open to anyone aged 16 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules.

DO ALL CHILDREN NEED ACCOMPANIED BY AN ADULT?

No. Only children aged 4 and under must be accompanied by an adult.

I WANT TO ACCOMPANY MY CHILD TO A SESSION. DO I NEED TO BUY A TICKET?
Whilst there  are no fees to enter the grounds, every person entering either the bounce house or the bounce village requires a ticket. This includes parents who are accompanying children. One ticket = one entry. Parents accompanying a child should simply purchase an additional ticket to the same session/time slot that their kid is attending.
IS THERE A MINIMUM AGE LIMIT?

Only on the adult session where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children. We run a safe event and we have multiple staff working throughout our event to ensure safety and good behaviour. However, children will be children and we strongly recommend that children aged 4-7 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.

HOW LONG DOES EACH BOUNCE HOUSE SESSION LAST?
Each session lasts exactly one-hour. During that hour you’ll have full access to the Big Bounce structure, all its interactive elements and you’ll be able to participate in all of the activities that take place within there. 
If you want more bounce, you can upgrade your ticket during checkout to include unlimited access to even more attractions in our Bounce Village (You can learn more about the Bounce Village at thebigbounceamerica.com/bounce-village/ ). The Bounce Village can be enjoyed any time before or after your hour long session on our main bounce house so come make a day of it!
WHAT DO I NEED TO WEAR TO TAKE PART?

Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. We have awesome branded ‘gripper socks’ available for purchase at $5 each or you can bring socks of your own. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter.

WHAT IS THE ‘BOUNCE VILLAGE’ PASS? WHEN CAN IT BE USED?

The ‘Bounce Village’ pass gives unlimited access to the additional side attractions in the ‘Bounce Village’ to enjoy anytime before or after your hour long session on the main bounce house.

These include the ‘Big Bounce Ninja Run’, a family-friendly obstacle run, the ‘Monster Ball Pit’ where you can enjoy a massive 2,000 square foot domed ball pit and the ‘Lil Bouncer’ a perfect replica of our main bouncer but smaller and designed for those who just need even more bounce time!

You can learn more about the ‘Bounce Village’ at thebigbounceamerica.com/bounce-village/

WHAT GOES ON INSIDE THE BIG BOUNCE?

This is NOT just an hour of bouncing inside an over-sized bounce house. It’s way more exciting than that. We have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.

WHAT GOES ON OUTSIDE THE BIG BOUNCE?

More than just a bounce session this is an actual day out. We have various inflatable chill-out zones where bouncers can either recover or where moms and dads can hang out in the shade while the kids enjoy their sessions. We will have food and drink available at most of our events and our MC will be roaming the Big Bounce site getting everyone vibed before each session starts. So come down early and make a real day out of all that we have to offer.

CAN WE COME AS SPECTATORS?

Of course. While it wont be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter our location. Tickets will only be required to enter the bouncer and the inflatable side attractions

DO WE NEED TO BE SUPER-FIT TO ATTEND?

Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around for a solid hour or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!

CAN WE TAKE PART IN THE BIG BOUNCE IF ITS RAINING?

The bounce house and some elements of the Bounce Village cannot operate when it’s raining. We have carefully picked our locations where we have a high chance of avoiding the rain however if Mother Nature insists on bringing the rain the please click here to read our weather policy detailing all you need to know about re-scheduling and refunds.

WON’T IT GET TOO HOT IN THE SUN?

We try to schedule our events in areas where the temperature does not exceed 25 degrees, but on occasions the temperature can rise and be higher than expected. To combat this we have staff on hand to cool down the bounce house and attendees with misters, as well as handing out complimentary water. We also have shaded areas for some down time. This much fun bouncing can still get very warm so we do recommend wearing light clothing and brining along your own water to supplement what we can provide.

My Tickets

Can I buy tickets on site or are they only available online?

To guarantee your spot we recommend purchasing in advance online from www.thebigbounceamerica.com/tickets. Sessions do often completely sell out in advance of the event. Spaces may become available on the day on a first come, first served basis but there is no guarantee of these.

CAN I GET A REFUND ON A PRE-PURCHASED TICKET?

We cannot refund tickets unless a refund is due in accordance with our weather policy which is detailed HERE

CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?
Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at https://thebigbounceamerica.com/contact/ stating your current session and what time you want to switch to and we will do our best to make that happen.
I’ll be wearing my infant, do they require a ticket?

Very young infants that will be worn during the duration of the bounce session do not require a ticket to enter the bounce house.

DO I NEED TO PRINT TICKETS OR CAN I SHOW THEM ON MY PHONE?

If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!

Other Stuff

CAN I BRING MY OWN FOOD / DRINKS / COOLERS?

We will have various vendors available but you are very welcome to bring along a cooler with your own food and drinks. We have a shaded seating area, but as this is often very popular you may also want to bring along picnic blankets or collapsible chairs.

CAN I TAKE A CAMERA INSIDE THE BIG BOUNCE?

We will have dedicated photographers inside the inflatable capturing the fun but we have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!

WHEN WILL THE BIG BOUNCE BE COMING TO MY TOWN?

By registering your details ‘HERE’ we will keep you informed and let you know when we’re coming to a location near you in the future.

How often is the bounce house cleaned?

We care a lot about cleanliness. We want to keep you healthy, but also keep our inflatables in good condition for as long as we can! Between every hour long session our staff perform a thorough 15 minute clean. As well as this there is a deep clean of all inflatables at the end of each day.

Is there a weight limit?

There is no weight limit on our bounce house. Whatever the weight, we can take it!

I’m pregnant. Can I still bounce?

Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of a bounce house is not always predictable, and you may lose your footing at points.

Is there somewhere to store strollers / bags / belongings?

We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.

Can I bring my dog/pet?

We’re afraid no pets are allowed.

How do I volunteer?

For more details on volunteering, and to submit an application please visit www.thebigbounceamerica.com/volunteer

How do I contact lost & found?

For all lost & found inquiries you can get in touch at www.thebigbounceamerica.com/contact. Please include a detailed description of your lost item, along with the location and day you attended the event.

Is there a phone number to help with purchasing tickets?

For assistance with ticketing inquiries please first check our FAQ which answers all commonly asked questions at www.thebigbounceamerica.com/faq. If you don’t find an answer you can call our ticketing provider (Showclix) on 1-888-718-4253 opt. 1

What if my question wasn’t answered here?

For all other inquiries please get in touch at www.thebigbounceamerica.com/contact