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 VISIT FAMILY SESSIONS

 VISIT FAMILY SESSIONS

GET TICKETS

FAQ

IMPORTANT TICKET INFORMATION

  1. There are no fees for spectators to enter the event grounds. Only those planning on bouncing on any of the inflatables, require a ticket. This includes parents who are accompanying children. Parents accompanying a child should simply purchase their own individual ticket to the same session/time slot that their kid is attending.
  2. All children aged 3 and under can enter any kids session but must be accompanied by a paying parent/carer with their own ticket. Children 4 & above can enter the Juniors or Bigger Kids sessions with or without a parent.
  3. ‘Access All Area’ tickets are a three hour pass which includes a timed slot on The World’s Biggest Bounce House, PLUS unlimited access to The Giant & airSPACE.
  4. Tickets are cheapest when purchased in advance from this website and will cost more if purchased on the event day from the box office.

SESSION TYPES

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TODDLER Session

This session is designed for toddlers and babies accompanied by adults. The session entertainment will reflect this.

Who can go?
Any children aged 3 and under and their parents/carers.

Who can’t go?

  • Children aged 4 or above
  • Unaccompanied children
  • Adults who are not accompanying children

Special Rules?

  • Socks must be worn at all times on the inflatables.
  • Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables. 
JUNIOR Sessions

This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.

Who can go?
Any children aged 7 and under and their parents/carers

Who can’t go?

  • Children aged 8 or above
  • Adults who are not accompanying children

Special Rules?

  • Socks must be worn at all times on the inflatables
  • Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
  • Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket
Bigger Kids Session

This session caters for all children aged 15 and under and their parents/carers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.

Who can go?

Any children aged 15 and under and their parents/carers

Who can’t go?

Adults who are not accompanying children

Special Rules?

  • Socks must be worn at all times on the inflatables
  • Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
  • Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket
ADULT ONLY SESSIONs

This session caters for anyone aged 16 and over and the entertainment reflects this.

Who can go?

Anybody aged 16 or over

Who can’t go?

Anybody aged under 16

Special Rules?

Everyone MUST behave like an overgrown child!

Frequently Asked questions

The Event

WHAT TIME SHOULD I ARRIVE?
Please aim to arrive around 30 minutes before the session you have purchased tickets for and head to our orange check-in tent. We’ll quickly check your tickets so please have these printed or ready to show on your cell phone. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.

Access to The Giant and airSPACE is unlimited during your 3 hour session, but access to The World’s Biggest Bounce House is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the bounce house remember to queue up to enter ahead of your allotted start time.

WHAT IF I'M LATE TO MY SESSION?

Showing up late to your session will not prohibit you from being able to enter, however your 3 hour session will not be extended further than the original ending time. Additionally, if you miss your allotted Bounce House timeslot you will not be able to join another one.

WHO CAN TAKE PART IN THE BIG BOUNCE? IS THERE AN AGE LIMIT?

Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each session into different age groups. ‘Toddler Sessions’ are exclusively for parents/carers with children aged 3 and under (ages 0-3). ‘Junior Sessions’ are for kids aged 7 and under (ages 0-7). Their parents/carers can join them too although they will also need to buy a separate ticket. ‘Bigger Kids ‘ sessions have the same rules but for children aged 15 and under (ages 0-15), while ‘Adult Only Sessions’ are open to anyone aged 16 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules.

DO ALL CHILDREN NEED ACCOMPANIED BY AN ADULT?

No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.

I'm a parent, do I need a ticket?

It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.

For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.

IS THERE A MINIMUM AGE LIMIT?

Only on the Adult Only Sessions where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children. We run a safe event and we have multiple staff working throughout our event to ensure safety and good behaviour. However, children will be children and we strongly recommend that children aged 4-7 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.

HOW LONG DOES EACH SESSION LAST?

Our ‘Access All Areas’ pass gives you 3 full hours to experience our 3 unique attractions. This includes a dedicated timed slot on The World’s Biggest Bounce House, plus unlimited access to The Giant and airSPACE.

There will also be plenty seating, shaded areas and food vendors for those who want some downtime, and spectators who want to kick back and watch the fun unfold.

WHAT DO I NEED TO WEAR TO TAKE PART?

Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. We have awesome branded ‘gripper socks’ available for purchase at $5 each or you can bring socks of your own. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter. Comfort is key! As the weather is unpredictable – we suggest wearing knee length pants or full length trousers whilst you bounce!

WHAT GOES ON INSIDE THE BIG BOUNCE?

Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.

WHAT GOES ON OUTSIDE THE THREE EXPERIENCES?

More than just a bounce session, this is an actual day out – One ticket, THREE awesome experiences!

We have a variety of inflatable chill-out zones! Bouncers can recover and moms and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at most of our events. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.

CAN WE COME AS SPECTATORS?

While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.

Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.

DO WE NEED TO BE SUPER-FIT TO ATTEND?

Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!

CAN WE TAKE PART IN THE BIG BOUNCE IF ITS RAINING?

Big Bounce America is a rain or shine event – we won’t let some light rain or wind stop the fun! We recommend checking the local weather report in advance of your session and dressing appropriately. In the case of light rain we’ll make every effort to keep the inflatables as dry as possible, but you may want to bring a change of clothes and socks incase you get a little wet.

Safety of our customers and staff comes first. In the case of thunderstorms, heavy rain/winds, or other extreme weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, sms, and an update on the Facebook event page (sign up for updates for your town at https://facebook.com/thebigbounceamerica/events)

You can read more about cancellation policies HERE.

WON’T IT GET TOO HOT IN THE SUN?

The Big Bounce America event is an outdoor activity that takes place mostly in the summer months.  Therefore we advise all participants to be prepared for the warm temperatures by dressing appropriately, drinking plenty of water and applying sunscreen throughout the day.  To combat the warm temperatures we have staff rotating the attractions with misters and handing out complimentary bottles of water.  We also have a free water tent located beside the check-in desk as well as some dedicated shaded areas for everyone to use to get a break from the sun.

WILL THE EVENT BE EXACTLY AS ADVERTISED?

Our goal is always to deliver the full experience as advertised. On occasion this may not be possible due to unexpected space restrictions at the venue or other unforeseen event day logistics. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.

You can read more about cancellation policies HERE.

How much is parking?

The Big Bounce America does not charge for parking at any of our events. If the venue we are hosting the event at chooses to charge a parking fee it’s at their sole discretion.

If you have pre-booked keep your eye on your inbox (including your junk folder) the day before you are attending for our event guide. This contains tons of useful information including any venue parking charges. If you don’t receive this you can always grab a copy from the Facebook event page for your location at https://fb.com/thebigbounceamerica/events

My Tickets

Can I buy tickets on site or are they only available online?

To guarantee your spot we recommend purchasing in advance online from https://thebigbounceamerica.com/adult/tickets. Sessions do often completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day

CAN I GET A REFUND ON A PRE-PURCHASED TICKET?
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE
All purchasers are asked to agree to this policy during checkout. To avoid disappointment we recommend checking your calendar and selecting the date and time of your visit carefully.
CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?

Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at https://thebigbounceamerica.com/adult/contact contact with the below info:

  • Name and Email address you used to book your order
  • The session day and time you would like moved into
  • The bounce house slot start time you would like moved into
I’ll be wearing my infant, do they require a ticket?

Very young infants that will be worn whilst on the inflatables do not require a ticket.

DO I NEED TO PRINT TICKETS OR CAN I SHOW THEM ON MY PHONE?

If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!

Can I transfer my tickets to someone else?

Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) at https://thebigbounceamerica.com/adult/contact/

Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.

Other Stuff

WILL THERE BE VENDORS? CAN I BRING MY OWN FOOD / DRINKS / COOLERS?
We aim to have 3 or 4 food and beverage vendors in each town we visit. As these are subject to local availability I’m afraid we can’t give any specifics on the vendors that will be present. At most of our locations you are welcome to bring along a cooler with your own food and drinks in case nothing takes your fancy on the day, or if you have specific dietary requirements. If our venue hosts do request no outside food this will be communicated on our event guide which is sent out the day before the event.

We have a large inflatable dome providing a shaded seating area, but this is often very popular so feel free to bring along picnic blankets or collapsible chairs.

CAN I TAKE A CAMERA INSIDE THE BIG BOUNCE?

We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!

WHEN WILL THE BIG BOUNCE BE COMING TO MY TOWN?

All our currently planned tour dates are listed at www.thebigbounceamerica.com/adult/tickets

If your location doesn’t appear on the above page, register your details at https://thebigbounceamerica.com/adult/updates and we will keep you informed and let you know when we’re coming to a location near you in the future!

How often are the inflatables cleaned?

We care a lot about cleanliness. We want to keep you healthy, but also keep our inflatables in good condition for as long as we can! Between every session our staff perform a thorough 15 minute clean. As well as this there is a deep clean of all inflatables at the end of each day.

Is there a weight limit?

There is no weight limit on our inflatables. Whatever the weight, we can take it!

I’m pregnant. Can I still bounce?

Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.

Is there somewhere to store strollers / bags / belongings?

We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.

Can I bring my dog/pet?

We’re afraid no pets are allowed.

How do I volunteer?

For more details on volunteering, and to submit an application please visit www.thebigbounceamerica.com/adult/volunteer

How do I contact lost & found?

For all lost & found inquiries you can get in touch at www.thebigbounceamerica.com/adult/contact. Please include a detailed description of your lost item, along with the location and day you attended the event.

Is there a phone number to help with purchasing tickets?

Please first be sure to read through our FAQ which answers all commonly asked questions at https://thebigbounceamerica.com/adult/faq

If you don’t find the answer you are looking for you can contact the Big Bounce America team directly via the contact page at https://thebigbounceamerica.com/adult/contact.

Our ticketing platform also offers phone support on a limited basis. Please note that this service is provided by a 3rd party, and not the Big Bounce America team directly. To avoid any frustration, please first read through what they can and cannot assist you with below before contacting them.

 

They Can Help With:

  • Purchasing Tickets – If you are having difficulty purchasing tickets they will be able to assist and process bookings over there the phone. They do not have access to any additional tickets than what is available online. If a session shows as sold out online, they will not be able to sell any additional tickets over the phone.
  • Sessions Swaps – They can assist with moving you into a different session. You must call before the start time of you original booking, if you call after your session has started they cannot move you. They cannot move you into a session that is already full.

They Can’t Help With:

  • Refunds inquiries or complaints – Please stick to the above contact form for inquiries of this nature.
  • If you are looking for help with purchasing tickets or a sessions swap you can call the the support line on 1-833-428-0889 (lines open 7 days, 9AM-6PM EST).
What if my question wasn’t answered here?

For all other inquiries please get in touch at www.thebigbounceamerica.com/adult/contact